Team leader cover letter example
A team leader's cover letter shows you already do part of the job: coaching, sorting out the hard cases and beating a team measure. Give one figure, one example of helping a colleague improve, and say how you would run the team.
Fictional letter from Natalie Dunn, the applicant in the customer service cv example. Every person and employer in it is invented.
Why each paragraph is there
I am applying for the Team Leader post in your customer service centre. I have five years in customer service, the last three as an adviser at Clydeway Energy, where I resolved 78% of contacts at the first contact last year against a team target of 70%.
The post and one figure that beats a team measure.
I coach two new starters each quarter on our billing system. One struggled with payment plans, so we listened to her calls together each Friday, and within a month she was setting them up without help.
Coaching, with one example of a colleague improving.
I handle complaints through our complaints procedure, set up payment plans under our vulnerable customer policy and call customers back on the day promised. As team leader I would run short daily huddles and share the calls that went well, not only the ones that did not.
Escalations, then how you would lead.
My CV is attached. Thank you for considering my application.
A short close.