About me
Guest relations assistant with two years in a Bristol hotel and a placement year at a hotel in Seville. Speaks Spanish at C1 and French at B1, and handles bookings, complaints and tours in all three languages. Looking for a guest relations post in a hotel in Spain from spring 2027.
Work experience
Guest Relations Assistant The Brunel Wharf Hotel, Bristol, United Kingdom · 2024–present
Welcome about 60 arriving guests a day, many from Spain and France, and arrange transfers, tours and restaurant bookings.
Answer guest reviews in English, Spanish and French, and cut the average reply time from three days to one.
Train new reception staff on the booking system.
Reception Trainee, work placement Hotel Patio del Naranjo, Seville, Spain · 2022–2023
Checked guests in and out in Spanish and English at the front desk of a 90-room hotel.
Education and training
BA (Hons) International Hospitality Management with Spanish, 2:1 Kingsweston University, Bristol, United Kingdom · 2020–2024
A levels: Spanish A, French B, Business B Avon Gorge Sixth Form College, Bristol · 2020
Driving licence
Full UK driving licence, category B (car).
