Profile
Hotel receptionist with four years' front-of-house experience at a busy airport hotel, applying for a first cabin crew role. Welcomes up to 200 guests a day from all over the world, deals with complaints and late-night emergencies calmly, and holds an Emergency First Aid at Work certificate. Speaks English and conversational Spanish. Holds a valid passport, lives 20 minutes from Gatwick and is available for any shift pattern.
Experience
Senior Receptionist Skyway Gatwick Hotel, Crawley · 2023–present
Check in up to 200 guests a day, many from long-haul flights, and handle requests in English and Spanish.
Lead the night shift twice a week: cash up, handle complaints and call the duty manager or emergency services when needed.
Gave first aid to a guest who collapsed in the lobby and stayed with them until paramedics arrived.
Sell room upgrades and breakfast at check-in; top seller on the team in 2025.
Receptionist Skyway Gatwick Hotel, Crawley · 2022–2023
Retail Assistant Horsham Duty Style, Gatwick South Terminal · 2021–2022
Sold fragrance and accessories to departing passengers and checked boarding passes at the till.
Qualifications
Emergency First Aid at Work 2025
A levels: Spanish B, English Language C; BTEC National Extended Certificate in Travel and Tourism, Merit 2021
Skills
Calm, friendly service to international travellers
Complaint handling and night-shift lead
Selling at the point of service
Spanish (conversational)
Additional information
Valid UK passport with no travel restrictions. Can swim 25 metres. Available for early starts, nights, weekends and overnight stops.
