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Business analyst CV example

A business analyst's CV should show the problems you have investigated, how you found out what the business needed (workshops, process maps, data), what changed as a result and how you supported the change. This example is a BA in an insurance company's operations team.

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Business analyst CV example: fictional example, page 1. Full text is available below.
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James Whitfield
Business Analyst

Profile

Business analyst with five years in insurance operations and change teams. Runs workshops with managers and front-line staff, maps how work really happens, writes clear requirements and user stories, and organises testing until a change is in use. BCS International Diploma in Business Analysis. Looking for a senior business analyst role.

Experience

Business Analyst Forth Mutual Insurance, Edinburgh · 2022–present

Mapped the home insurance claims process with 14 claims handlers and found three hand-offs that added four days; the redesigned process cut average claim time from 19 to 12 days.

Write requirements and user stories for an agile delivery team and keep the backlog prioritised with the product owner.

Organise user acceptance testing with staff and sign off each release against the requirements.

Present costs, benefits and risks of each option to the operations board.

Process Analyst Forth Mutual Insurance, Edinburgh · 2020–2022

Measured call volumes and handling times and wrote the business case for a new call-back service.

Education and training

BCS International Diploma in Business Analysis 2023

MA (Hons) Economics and Management, 2:1 University of the Lothians · 2016–2020

Fictional example for a business analyst. Every person and employer in it is invented. Replace every detail with your own.

What change teams look for, and where this CV shows it

The job asks you toWhere this CV shows it
Speak to managers to learn what their business needs areWorkshops with managers and 14 claims handlers
Write down what the business does and howMapping the claims process
Analyse your findings to suggest changes and improvementsThree hand-offs found; claim time cut from 19 to 12 days
Explain the possible effects of changes, such as the costs, benefits and risksOptions presented to the operations board
Organise testing and quality checksUser acceptance testing and release sign-off
Support staff to make changesStaying with a change until it is in use

The left column follows the National Careers Service job profile for a business analyst, also called a process or business systems analyst.

Inside this example
  • Profile: 51 words here
  • Experience: 114 words here
  • Education and training: 21 words here
  • Skills: 24 words here

How to write yours

01

Problem, method, result

Each bullet works best as what was wrong, how you found out and what changed, with a number.

02

Name your techniques

Workshops, process maps, user stories and testing are what a hiring manager scans for.

03

Show the people side

A BA's work depends on getting time and honesty from busy staff; say who you worked with.

04

Know the domain

Insurance, banking, public sector or retail knowledge is part of why a BA is hired. Put it in your profile.

Checks for a business analyst's CV

  • Routes in. The National Careers Service lists a degree, the Business Analyst Level 4 Higher Apprenticeship and applying directly, and suggests knowing agile methods. Give the route and any certificate with its year.
  • Results you can share. Use percentages or days saved if money figures are confidential.
  • Tools. Name the ones in the advert you have used, and leave out ones you have only read about.

The Modern design's side column holds techniques and tools so the main column can carry results. Keep a Plain copy for online application portals.

Help with your next edit

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