Profile
Product manager for a home insurance claims app with 300,000 customers. Turns research and data into a short roadmap, leads a team of six and measures every change against a customer outcome. Moved into product from business analysis. Looking for a senior product role.
Experience
Product Manager Hearth Home Insurance, Manchester · 2023–present
Own the online claims product and its roadmap with a team of four developers, a designer and a tester.
Moved photo uploads to the first step after user research; claims made online rose from 41% to 68% in a year.
Review usage data and customer feedback every week and reorder the backlog with the team.
Agree priorities and releases with claims, fraud and partner repair firms.
Business Analyst Hearth Home Insurance, Manchester · 2020–2023
Mapped the claims process and wrote requirements for the first version of the app.
Education
BA (Hons) Business Management, 2:1 Mersey Vale University · 2017–2020
Product management course, 8 weeks 2023
