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IT support CV example

An IT support CV is read for the systems you support, how many people and tickets, and what you fix yourself before passing it on. Give your ticket numbers, the tools you use and the certificates you hold.

This example is a desk-side IT support technician applying for a second-line role.

Compact design1 page
IT support CV example: fictional example, page 1. Full text is available below.
Read the example as text
Callum Fairbairn
IT Support Technician
Nottingham · 07700 900263 · [email protected] · CompTIA A+ and Network+, ITIL 4 Foundation

Profile

IT support technician with five years in support since a Digital Support Technician apprenticeship, the last three in desk-side support for a housing association with 900 users. Resolves about 25 tickets a day across Windows 11, Microsoft 365 and Teams Phone, sets up starters’ laptops and accounts, and writes the knowledge base the first line uses. Looking for a second-line support role.

Experience

IT Support Technician, Bridgford Homes, Nottingham 2023–present

Log, prioritise and resolve about 25 tickets a day in Freshservice, passing network and server faults to the infrastructure team with the checks already done.

Set up laptops, phones and Microsoft 365 accounts with Intune for about 15 starters a month, and remove leavers’ access on their last day.

Reset passwords and multi-factor authentication, and manage security groups in Active Directory and Microsoft Entra ID.

Wrote 40 knowledge base articles for staff and the first-line team.

Look after 30 printers, the meeting room screens and the cabling in two offices.

Ran drop-in sessions, in person and on Teams, when the phones moved to Teams Phone in 2025.

Service Desk Analyst, Hockley IT, Nottingham 2021–2023

First-line phone and email support for 12 small business clients, about 40 calls a day.

Certificates

ITIL 4 Foundation 2024

CompTIA Network+ 2024

CompTIA A+ 2021

Education and training

Digital Support Technician Level 3 Advanced Apprenticeship, Hockley IT 2019–2021

GCSEs including English, maths and computer science 2019

Skills

Windows 11, macOS and Microsoft 365

Intune, Active Directory and Entra ID

Network faults: DHCP, DNS, VLANs and Wi-Fi

Tickets to service levels (ITIL)

Plain explanations for people who are not technical

Fictional example for an IT support technician. Every person and employer in it is invented. Replace every detail with your own.

What IT teams and managed service providers look for, and where this CV shows it

The job asks you toWhere this CV shows it
Respond to customers’ requests for IT helpAbout 25 tickets a day for 900 users
Find and fix faults, or assign tasks to the correct teamNetwork and server faults passed on with the checks already done
Install new IT systems and upgrade existing onesLaptops, phones and accounts for about 15 starters a month
Update online knowledge bases for staff to refer to40 knowledge base articles
Maintain and service printers, projectors and cabling30 printers, meeting room screens and two offices’ cabling
Set up and manage user accounts and securityPasswords, MFA and security groups in Active Directory and Entra ID
Show people how to use new software, both face-to-face and onlineTeams Phone drop-ins, in person and on Teams

The left column follows the National Careers Service job profile for an IT support technician.

Average pay: £24,000 a year for a starter and £36,000 for an experienced IT support technician, working 35 to 40 hours a week (National Careers Service, checked 17 October 2026).

Facts checked against National Careers Service: IT support technician on .

Skills to list for this job

The skills the National Careers Service lists for an IT support technician, in CV wording. Put down only the ones you can show, each with where you used it.

  • Operating systems, hardware and software
  • Analytical thinking
  • Customer service
  • Thorough, with close attention to detail
  • Working well with others
  • Clear spoken communication
  • Flexible and open to change
  • Judgement and decision-making
  • Confident with computers and everyday software
Choose them in the editor

From the National Careers Service profile, checked 17 October 2026.

A profile if you are starting out

This CV's profile is written for someone with experience. Here is the same job at the other level: copy it, or open it in the editor with this CV and write over it.

Looking for a first IT support or service desk role, after a T Level in Digital Support and Security with an industry placement in a school’s IT team: setting up laptops, resetting passwords and logging jobs on the helpdesk system. Works weekends in a phone shop, setting up handsets and explaining settings to customers.
Use in the editor
Inside this example
  • Profile: 62 words here
  • Experience: 136 words here
  • Certificates: 10 words here
  • Education and training: 18 words here
  • Skills: 32 words here

How to write yours

01

Lead with the size of the job

Users, sites and tickets a day tell a hiring manager how busy your desk is.

02

Name the systems you run

List what you actually administer (Windows, Microsoft 365, Intune, Active Directory), not every product you have seen.

03

Say what you fix and what you pass on

First line or second line is decided by what you resolve yourself, so say it plainly.

04

Certificates with years

CompTIA, ITIL and Microsoft certificates go with the year, so the reader sees they are current.

Questions about an IT support CV

Which IT apprenticeship should I name?

You could apply for a Level 3 Advanced Apprenticeship, such as IT Solutions Technician, Digital Support Technician, Information Communications Technician or Cyber Security Technician (National Careers Service). Give its exact name and level, with the years.

Which certificates should an IT support CV list?

You may find it helpful to get some industry standard training for IT support and administrator roles, through organisations like CompTIA A+ and Microsoft Learn (National Careers Service). List each certificate with its year.

Should I list a T Level?

Useful college subjects include computing, IT support, and ICT systems and principles, and there is a T Level in Digital Support and Security (National Careers Service). If it is your highest qualification, put it under Education with the grade.

How do I write an IT support CV with no experience?

You could start as a trainee technician and study for IT support qualifications while you work. You’ll usually need some IT skills, and customer service skills are also important (National Careers Service). On a first CV, give the IT you have set up or fixed and any job serving customers.

How do I show I want to move into networks or security?

With further training, you could move into roles such as network engineer, database administrator, systems analyst or IT security co-ordinator (National Careers Service). If that is your aim, say so in the last line of your profile.

Compact and one page: systems, numbers and certificates fit without losing white space. For an online form, switch to Plain.

Guides for this CV

Skills to put on your CV Turning duties into results Education and qualifications How to write a cover letter

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