Profile
Operations manager with five years running a 24-hour chilled distribution centre of 140 staff, after six years as a shift manager on the same site. Leads four shift managers, holds a £6.2 million operating budget and answers to the general manager for safety, service and cost. Holds the Operations Manager Level 5 apprenticeship and is a member of the Chartered Management Institute. Looking for a larger site or a multi-site role.
Experience
Operations Manager, Meadway Logistics, Northampton April 2021–present
Run a 24-hour chilled distribution centre: 140 staff over three shifts, about 22,000 cases a day to 180 stores.
Lead four shift managers through monthly objectives and one-to-ones; two have been promoted, one to operations manager at another site.
Hold the £6.2 million operating budget, including agency labour, and finished the last two years within 1% of it.
Raised pick accuracy from 99.2% to 99.7% and cut stock written off from 1.4% to 0.9% of sales, with daily performance boards and shift reviews.
Led the move to a new warehouse management system in 2024: planned the go-live, trained all 140 staff, and no store missed a delivery.
Plan staff and agency labour eight weeks ahead of the Christmas peak, when volume doubles, with HR and the agency.
Lead health and safety on site: reportable accidents down from five a year to one, with forklift refresher training and near-miss reporting.
Replaced the gas forklift fleet with electric trucks in 2023, saving about £60,000 a year in fuel.
Shift Manager, Meadway Logistics, Northampton 2015–2021
Ran the night shift of 45 staff, from goods in to the last trailer out, and reported each morning on output and accuracy.
Qualifications
Operations Manager Level 5 Apprenticeship, Distinction (2023)
Member, Chartered Management Institute (2023)
IOSH Managing Safely (2019)
A levels in Business (B) and Geography (C)
Skills
Labour planning and peak resourcing
Budgets, forecasts and agency spend
Warehouse management systems; Excel and Power BI reports
Risk assessments and accident investigation
Coaching and performance management
