Operations manager CV example

An operations manager’s CV has to show the scale of what you run before anything else: people, shifts, volume and budget.

Then give results with before and after figures, the managers you developed and one change you led without stopping the operation. This example is the operations manager of a 24-hour distribution centre applying for a larger site.

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Rajan Mistry
Operations Manager
Northampton · 07700 900886 · [email protected]

Profile

Operations manager with five years running a 24-hour chilled distribution centre of 140 staff, after six years as a shift manager on the same site. Leads four shift managers, holds a £6.2 million operating budget and answers to the general manager for safety, service and cost. Holds the Operations Manager Level 5 apprenticeship and is a member of the Chartered Management Institute. Looking for a larger site or a multi-site role.

Experience

Operations Manager, Meadway Logistics, Northampton April 2021–present

Run a 24-hour chilled distribution centre: 140 staff over three shifts, about 22,000 cases a day to 180 stores.

Lead four shift managers through monthly objectives and one-to-ones; two have been promoted, one to operations manager at another site.

Hold the £6.2 million operating budget, including agency labour, and finished the last two years within 1% of it.

Raised pick accuracy from 99.2% to 99.7% and cut stock written off from 1.4% to 0.9% of sales, with daily performance boards and shift reviews.

Led the move to a new warehouse management system in 2024: planned the go-live, trained all 140 staff, and no store missed a delivery.

Plan staff and agency labour eight weeks ahead of the Christmas peak, when volume doubles, with HR and the agency.

Lead health and safety on site: reportable accidents down from five a year to one, with forklift refresher training and near-miss reporting.

Replaced the gas forklift fleet with electric trucks in 2023, saving about £60,000 a year in fuel.

Shift Manager, Meadway Logistics, Northampton 2015–2021

Ran the night shift of 45 staff, from goods in to the last trailer out, and reported each morning on output and accuracy.

Qualifications

Operations Manager Level 5 Apprenticeship, Distinction (2023)

Member, Chartered Management Institute (2023)

IOSH Managing Safely (2019)

A levels in Business (B) and Geography (C)

Skills

Labour planning and peak resourcing

Budgets, forecasts and agency spend

Warehouse management systems; Excel and Power BI reports

Risk assessments and accident investigation

Coaching and performance management

Fictional example for an operations manager. Every person and employer in it is invented. Replace every detail with your own.

What distribution, manufacturing and service companies look for, and where this CV shows it

The job asks you toWhere this CV shows it
Provide leadership and people managementFour shift managers led through objectives and one-to-ones; two promoted
Keep up to date with IT and digital tools used in the sectorThe new warehouse management system, planned and trained for 140 staff
Analyse and report data to track trends, objectives and targetsDaily performance boards: pick accuracy up to 99.7%, stock written off down to 0.9%
Manage activities and projects within budget and resources to deliver changeThe £6.2 million budget, within 1% for two years
Lead resource plans that take account of future needsChristmas peak labour planned eight weeks ahead with HR and the agency
Interpret and comply with relevant legislation and regulationSite health and safety: reportable accidents down from five a year to one
Manage activities that drive the organisation’s sustainability goalsThe electric forklift fleet, saving about £60,000 a year in fuel

The left column follows the duties in Skills England’s operations manager apprenticeship standard, written by employers for the job; the National Careers Service has no operations manager profile.

Facts checked against Skills England: Operations manager apprenticeship standard (ST0385) on .

A profile if you are starting out

This CV's profile is written for someone with experience. Here is the same job at the other level: copy it, or open it in the editor with this CV and write over it.

Shift manager with four years running the night shift of a 40-person distribution centre, ready for a first operations manager post. Plans the labour for each shift, reports every morning on accuracy and output, and covers for the operations manager during holidays. Holds IOSH Managing Safely and is studying for the Operations Manager Level 5 apprenticeship.
Use in the editor
Inside this example
  • Profile: 71 words here
  • Experience: 202 words here
  • Qualifications: 24 words here
  • Skills: 27 words here

How to write yours

01

Give the size of the operation first

Staff, shifts, volume and budget in the first line of the job tell an employer at once whether your operation is like theirs.

02

Give before and after figures

Accuracy, waste, cost, safety and service each have a number. Give where it started, where it is now and over what period.

03

Show the managers you developed

An operations manager leads through other managers. Say how many report to you, how you manage them and where they went next.

04

Name one change you led

A system go-live, a new shift pattern or a fleet change shows you can plan, train and keep the operation running at the same time.

Questions about an operations manager CV

What other job titles mean operations manager?

Area manager, department manager, general manager, operations manager, regional manager and specialist manager are all typical titles for this job (Skills England). Search under each, and use the advert’s title in your profile.

Is there an operations manager apprenticeship?

The Operations Manager apprenticeship is at Level 5 and typically takes 24 months; new starts are not government funded from 1 September 2026, though an employer can still pay for it (Skills England). Give the level, the grade and the year.

Can an operations manager become a Chartered Manager?

The standard lines up with membership of the Chartered Management Institute, Chartered Manager status for those who can show three or more years’ management experience, and membership of the Institute of Leadership (Skills England). Put a membership under qualifications with the year.

What comes after operations manager?

Skills England names the Chartered Manager degree apprenticeship and the Senior Leader apprenticeship as routes on from this one. If you want a multi-site or senior post next, say so in the last line of your profile.

What do employers expect from an operations manager?

Operations managers report to senior leaders, work within agreed budgets and resources, make decisions and guide other people’s, and apply business continuity, health and safety and sustainability in their area (Skills England). Give one line of evidence for each one the advert names.

Professional and one page: the operation’s size, the budget and the results sit in the first lines of the job. For an online form, switch to Plain.