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Team leader CV example

A team leader’s CV has to show that you lead people, not just that you work hard: how many, in which departments, and what you are trusted with when the manager is not there.

Then give two or three figures you moved. This example is a retail team leader in a large home and garden store applying for a bigger team.

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Team leader CV example: fictional example, page 1. Full text is available below.
Read the example as text
Shona Charlton
Team Leader
Leicester · 07700 900875 · [email protected]

Profile

Retail team leader with three years leading a team of 14 across the tills, customer service desk and garden centre of a large home and garden store, after two years as a sales assistant. Runs the store as duty lead two evenings a week, plans rotas and breaks, trains new starters and handles complaints and refunds. Studying for the Team Leader Level 3 apprenticeship. Looking for a team leader or assistant manager post in a bigger store.

Experience

Team Leader | Harlow Home and Garden, Leicester | March 2023–present

Lead 14 colleagues across the tills, customer service desk and garden centre, in a store taking about £9 million a year.

Plan the weekly rota and breaks against footfall, and arrange cover for sickness so the tills stay staffed at weekends.

Trained 11 new starters on tills, refunds and age-restricted sales; the store passed every test purchase in 2025.

Run the store as duty lead two evenings a week: closing, cash-up and alarm, and the first answer to any complaint.

Raised sales of plant care add-ons in the garden centre by 18% in a season, with a weekly target and coaching at the till.

Brought garden centre shrinkage down from 2.6% to 1.7% of sales with weekly stock counts and markdown checks.

Hold return-to-work meetings and first-stage performance conversations, following the store’s policies with the store manager.

Proposed moving the click-and-collect desk to the entrance; the store manager agreed, and waits fell from about ten minutes to four.

Sales Assistant | Harlow Home and Garden, Leicester | 2021–2023

Served on the tills and the customer service desk, and became the garden centre’s plant care adviser.

Qualifications

Team Leader Level 3 Apprenticeship (started June 2025)

Level 2 Award in Health and Safety in the Workplace (2024)

GCSEs including English Language 6 and Mathematics 5

Skills

Rotas, breaks and absence cover

Cash-up, refunds and till reconciliation

Stock counts, markdowns and shrinkage checks

Training new starters, including age-restricted sales

Handling complaints on the shop floor

Fictional example for a team leader. Every person and employer in it is invented. Replace every detail with your own.

What shops, warehouses, contact centres and services look for, and where this CV shows it

The job asks you toWhere this CV shows it
Set, monitor and manage objectives and performanceA weekly target for plant care add-ons; sales up 18% in a season
Manage resources to deliver tasks within budget and targetsThe weekly rota and breaks planned against footfall, with sickness covered
Contribute to the training and development of individuals or the team11 new starters trained on tills, refunds and age-restricted sales
Collate and interpret data and share it to support decisionsWeekly stock counts; shrinkage down from 2.6% to 1.7% of sales
Apply operational policies, legislation and regulation so the team compliesAge-restricted sales training; return-to-work meetings under the store’s policies
Build relationships with stakeholders to find and support improvementsThe click-and-collect move agreed with the store manager; waits down to four minutes

The left column follows the duties in Skills England’s team leader apprenticeship standard, written by employers for the job; the National Careers Service has no team leader profile.

Facts checked against Skills England: Team leader apprenticeship standard (ST0384) on .

A profile if you are starting out

This CV's profile is written for someone with experience. Here is the same job at the other level: copy it, or open it in the editor with this CV and write over it.

Sales assistant with two years on the tills and customer service desk of a busy supermarket, ready for a first team leader or supervisor post. Trains new starters on the tills, covers the team leader’s breaks and is a key holder for Sunday openings. Has passed every test purchase on age-restricted sales.
Use in the editor
Inside this example
  • Profile: 77 words here
  • Experience: 192 words here
  • Qualifications: 27 words here
  • Skills: 28 words here

How to write yours

01

Lead with the team

How many people you lead, in which departments and the size of the store or site tell a manager at once the job you can do.

02

Show what you are trusted with

Opening, closing, cash-up and being the first answer to a complaint show you can run the place when the manager is not there.

03

Give the figures the business watches

Sales, shrinkage, queue times, test purchases or absence: give two with a before and after, and the period.

04

Stepping up from the team?

For a first team leader post, put the leading you already do first: training new starters, covering breaks, holding keys. The team leader cover letter linked on this page is written for that step.

Questions about a team leader CV

Is there a team leader apprenticeship?

The Team Leader apprenticeship is at Level 3 and typically takes 15 months, ending with a presentation and a professional discussion; it is graded pass or distinction (Skills England). Give the level, the grade and the year, or the start date while you are studying.

Is the team leader apprenticeship still funded?

New starts on the Team Leader apprenticeship are not government funded from 1 September 2026, though an employer can still pay for it (Skills England). If you hope to train on the job, ask at interview how the employer supports it.

What other job titles mean team leader?

Duty lead, project lead, shift supervisor, supervisor, team leader and trading manager are all typical titles for this job (Skills England). Search under each, and use the advert’s title in your profile.

Is there a professional body for team leaders?

The apprenticeship lines up with associate membership of the Chartered Management Institute and of the Institute of Leadership (Skills England). Put a membership under qualifications with the year.

What does a team leader decide?

Team leaders work within agreed budgets and resources and report to middle and senior managers; they sometimes make decisions but more often guide or influence them (Skills England). Show the decisions you shaped, such as a change you proposed that your manager agreed.

Classic and one page: the team, the shifts you run and your figures sit in the first lines of the job. For an online form, switch to Plain.

Guides for this CV

Showing a promotion Skills to put on your CV Action verbs for your CV How to write a cover letter

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